In times of challenge, does your team convey a cooperative “all hands on deck” spirit around the office or an every-person-for-themselves response? Are patients treated as a blessing or a burden? Do folks contribute the bare minimum during the workweek or proudly go...
6 Ways to Take Control Of Your Goals Through Time Management Time management is a critical piece to feeling in control. Here are my top six tips to improve your time management. 1. Know Your Goals In Stephen Covey’s famous book The 7 Habits of Highly Effective People,...
Your patients come in for a reason. They didn’t just decide one day, “You know what? I have a few minutes to kill — I feel like getting a hearing test.” Whether it’s spousal concern, an incident at work, a doctor’s referral, or something else entirely, the patient...
Stop Fearing and Start Selling (Providing Solutions)! “I don’t want to have to sell patients anything.” “I went to school to help people, not sell things.” “I just want them to be able to hear and for everybody to be happy.” Sound familiar? If you’ve been in the...
No doubt you’re familiar with the tested-not-treated patient: Though diagnosed with a hearing loss, they do not move forward with your recommended treatment plan. Is it a missed opportunity — or just a delayed one? The Tested-Not-Treated Patient Every provider,...
It’s been well established that patient experience is critical to good outcomes, and the phone is a key component of that experience. What someone experiences at that first phone call provides their only clear perception of your practice, and their perception becomes...
When it comes to patient care and retention, the companion — someone who joins the patient at their health care appointment — plays a more important role than many providers realize. Learn why companions matter, how to recruit and engage them, and what to do if...
It took me most of my life to own my identity. I spent so much time ignoring the gravity of my reality — that I am hearing impaired. I am a patient for life. I was born with Usher’s syndrome Type 2A. I am going blind from retinitis pigmentosa and have worn hearing...
Stop Worrying & Start Loving Outbound Calling. The Easy Guide to Outbound Calling Let’s admit it: Outbound calling might be your or your team’s least favorite job. Whether lack of confidence, a low rate of success, or another reason keeps your team wanting to do...
When it comes to mastering that first impression, building team camaraderie, or closing the deal, communication is key. From spoken words to body language, boost your business-communication game with three easy tips. Embrace Eye Contact They say, “The eyes have it,”...
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