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Amid a constantly evolving hearing health care industry, one thing stands out to patients — high-quality, attentive, customized care. You might think, “There’s no time. No energy. Too many patients. It would have to be baked into my standard operating procedures!” It...
You diagnose your patient with a hearing loss, but they don’t move forward with your recommended treatment plan. Is it a missed opportunity — or just a delayed one? The Tested-Not-Treated Patient Every provider, no matter how effective, has patients who decide...
Audigy’s strength lies in the people it employs to provide services to audiology and medical practices. Deb Abel, AuD, and Amyn Amlani, PhD, recently had the opportunity to chat with two Audigy Medical employees, Kristina Salinas and Micah Bobiak. What makes the...
You may have lots of prospects calling your practice, but are the bulk of them turning into patients? Research shows it costs anywhere from $250–$500 in marketing expenses just to make the phone ring. Converting those calls into appointments is critical to your...
In times of challenge, does your team convey a cooperative “all hands on deck” spirit around the office or an every-person-for-themselves response? Are patients treated as a blessing or a burden? Do folks contribute the bare minimum during the workweek or proudly go...
6 Ways to Take Control Of Your Goals Through Time Management Time management is a critical piece to feeling in control. Here are my top six tips to improve your time management. 1. Know Your Goals In Stephen Covey’s famous book The 7 Habits of Highly Effective People,...
Updated: February 25th, 2021 It can be difficult navigating patient objections. Getting someone to understand the benefits of buying hearing technology can feel like a moving target. Our Professional Development team, however, has put together some best practices to...
Stop Fearing and Start Selling (Providing Solutions)! “I don’t want to have to sell patients anything.” “I went to school to help people, not sell things.” “I just want them to be able to hear and for everybody to be happy.” Sound familiar? If you’ve been in the...
It’s been well established that patient experience is critical to good outcomes, and the phone is a key component of that experience. What someone experiences at that first phone call provides their only clear perception of your practice, and their perception becomes...
When it comes to patient care and retention, the companion — someone who joins the patient at their health care appointment — plays a more important role than many providers realize. Learn why companions matter, how to recruit and engage them, and what to do if...