In the world of health care, the patient experience reigns supreme, and the phone is a key component of that experience. The initial phone call sets the stage — what someone experiences during that first phone call shapes their perception of your practice, ultimately...
Professional Development
Should a Patient Visit Include Their Companion? Yes — Here’s Why.
Get a Closer Look at an Unsung Advocate Just 37% of older adults bring a companion to doctor appointments, per a 2018-released study in Innovation in Aging. For patient care and retention, however, the companion — a potential key resource and source of support by the...
Elevating the Patient Care Experience Is Easier Than You Think. Here’s How.
In a constantly evolving hearing health care industry, one thing stands out to patients: attentive, high-quality, customized care. You might think, “There’s no time. No energy. Too many patients. It’d have to be baked into my SOP!” It can be. Our proven system for...
Strategic Planning: A Must for Your Business
To many, the words “strategic planning” are just jargon or buzzwords. But strategic planning is crucial for any business seeking longevity. Those that use documented strategic plans grow 30% faster, according to business estimates, and some 71% of fast-growing...
3 Steps to Turning Callers Into Customers
Getting an interested caller to book an appointment is critical to your practice’s success. In fact, it costs five times more in marketing dollars to get that phone to ring than it does to ensure your current patients come to you when they need new devices. That’s not...
Tested-Not-Treated Patients — What Is Your Follow-Up Plan?
You diagnose your patient with a hearing loss, but they don’t move forward with your recommended treatment plan. Is it a missed opportunity — or just a delayed one? The Tested-Not-Treated Patient Every provider, no matter how effective, has patients who decide...
Interview with Audigy Teammates Kristina Salinas and Micah Bobiak
Audigy’s strength lies in the people it employs to provide services to audiology and medical practices. Deb Abel, AuD, and Amyn Amlani, PhD, recently had the opportunity to chat with two Audigy Medical employees, Kristina Salinas and Micah Bobiak. What makes the...
Business Culture Matters, so Here’s How to Develop Yours
In times of challenge, does your team convey a cooperative “all hands on deck” spirit around the office or an every-person-for-themselves response? Are patients treated as a blessing or a burden? Do folks contribute the bare minimum during the workweek or proudly go...
Do You Control Your Schedule Or Does Your Schedule Control You?
6 Ways to Take Control Of Your Goals Through Time Management Time management is a critical piece to feeling in control. Here are my top six tips to improve your time management. 1. Know Your Goals In Stephen Covey’s famous book The 7 Habits of Highly Effective People,...
Overcoming Patient Objections
Updated: February 25th, 2021 It can be difficult navigating patient objections. Getting someone to understand the benefits of buying hearing technology can feel like a moving target. Our Professional Development team, however, has put together some best practices to...