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It took me most of my life to own my identity. I spent so much time ignoring the gravity of my reality — that I am hearing impaired. I am a patient for life. I was born with Usher’s syndrome Type 2A. I am going blind from retinitis pigmentosa and have worn hearing...
Stop Worrying & Start Loving Outbound Calling. The Easy Guide to Outbound Calling Let’s admit it: Outbound calling might be your or your team’s least favorite job. Whether lack of confidence, a low rate of success, or another reason keeps your team wanting to do...
When it comes to mastering that first impression, building team camaraderie, or closing the deal, communication is key. From spoken words to body language, boost your business-communication game with three easy tips. Embrace Eye Contact They say, “The eyes have it,”...
I have a hard time when it comes to asking for the sale with new patients. I mean, I went to school to help people hear better, not be a salesperson. But the more I learned about price versus value, the more I learned that this step in the process is about helping my...
It’s affirming, infectious, and sometimes hard to find. It can make or break a deal and push you to victories you never thought possible. It’s confidence — that crucial state of self-assurance that success can’t happen without. Learn why it matters when concluding...
Do you know why patient satisfaction is important, or how to improve your ability to provide a good patient experience? Even though the terms can often be used interchangeably, patient experience and patient satisfaction impact your business in different ways. Learn...