Team Training Leads to 43% Hearing Aid Revenue Boost

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Andy Daly

Challenge

The team at Coastal Hearing Centers was experiencing some team challenges and needed a path forward that supported each employee and advanced the goals of the business.

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Solution

The practice was willing to invest in identifying and addressing the specific issues that were posing barriers during Patients for Life training

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Results

After attending Patients For Life the team had a renewed sense of staff collaboration and support, resulting in a 21% increase in effectiveness ratio and 40% increase in hearing aids sold.

Coastal Hearing Centers had accomplished steady growth since its 1989 launch — including expansion from one location to three — but was experiencing some team challenges.

The practice needed a path forward that supported each employee, strengthened the team, and advanced the goals of the business.

Even great teams can improve – Patients For Life
The entire team, including the owner, attended Audigy’s groundbreaking Patients for Life® training, which focuses on best practices for delivering exceptional patient experiences. In addition, Audigy’s Professional Development Team worked closely with the owner and the struggling provider’s teammates to support the employee with individualized coaching.

About Patients For Life
Your team handles a robust roster of patients every day and every week, but making sure each patient experience meets your practice’s standards can be tough without a seamless protocol in place.

Audigy’s proven Patients for Life program helps owners and providers duplicate that quality service and care that makes their practice exceptional — the kind of practice patients not only return to for all their hearing needs but want to share with friends and family.