217 New Online Reviews on Google and Facebook
A Western Kentucky practice providing hearing, tinnitus, and balance care wanted to increase its online reviews for greater visibility, desirability, and community credibility.
Seeking to harness the power of word-of-mouth marketing, the practice joined Audigy’s Online Reviews Program
From February 2017 to September 2018, the practice captured 124 online reviews on Google and 93 online reviews on Facebook.
The program includes requests to patients after their clinic appointment, asking them to leave a review on Facebook or Google. In turn, the practice reviews feedback received, responding as needed to ensure questions or concerns are addressed.
Easily Ask For the Review
After an appointment, your online review program sends a request to that patient via text or email. Text messages, see a 90 percent response rate versus the 20 percent response rate of email.
Guiding the Patient
When the patient receives the message, it guides them through the review experience, ensuring you receive more positive reviews on Google, Facebook, Yelp or other review sites.
Notified of Negative Feedback
Be notified of a negative experience: If the patients review is negative, they have the option of sending feedback directly to your practice, instead of posting to online review sites.