Best-Practice Implementation Drives 5-Star Audiology Care
Discover how Finger Lakes Hearing Center, a 3-location practice in New York state, aligned its operations to elevate team effectiveness, patient care, and physician referrals for even greater success.
Challenge
With 3 locations, 9 employees, and more than 40 years serving New York’s Finger Lakes region, Finger Lakes Hearing Center sought to build on its strong market reputation. Owners Todd Harry, Au.D., and Megan Glaspie, Au.D., legacy leaders with over 13 years’ experience, were already recognized for medical professionalism, clinical leadership, and patient-first care. They sought to further elevate best practices in ways that delivered tangible benefits for the practice and patients.
Solution
Audigy partnered with Finger Lakes Hearing Center to build on its strong foundation of clinical excellence and patient-first care. Together, we:
- Implemented structured provider onboarding with ongoing coaching
- Established a physician-reporting standard to ensure consistent post-referral follow-up
- Reinforced a culture of continuous improvement through regular huddles and HIPAA-compliance reviews
Owner-led leadership and HearingLoss.com® certification further strengthened the practice’s approach, creating a sustainable framework for high-quality, consistent care at each office.
Results
With systems refined and best practices enhanced, Finger Lakes Hearing Center has maintained a high physician-referral rate, including complex cases from outside its immediate region. The practice earns exceptional patient feedback reflected in consistently 4.9- to 5-star reviews. Regular coaching and owner-led leadership have further strengthened accountability, team alignment, and operational consistency throughout the practice.
Partnering with Audigy, Finger Lakes Hearing Center optimized operations and enhanced the patient experience, supporting stronger physician referrals and improved outcomes across the business.
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