Meet The voices shaping Team Summit 2026
Aaron Josten is an experienced leader in marketing and business operations with over ten years of experience in the hearing care industry. He has been with Audigy since 2015 serving in roles ranging from Senior Marketing Manager, Senior Manager of Member Success, to his current role as an SBU Lead.
Abdullah (Abby) Binshaieg, MBA, PMP, is the Product Marketing Manager at Audigy, where he leads the strategy behind HearingLoss.com®, growing awareness to connect more patients with the hearing care professionals who are following the highest standards of care. With more than a decade of marketing experience across the government, industrial, and start up sectors, he specializes in learning a new audience quickly and translating complex concepts into language that resonates, a skill he now applies to reaching patients at every stage of their hearing journey. Abby earned his Master of Business Administration from the University of Portland and holds a Project Management Professional certification, both of which guide his approach to driving measurable results. He is passionate about helping others, using data to shape strategy, and making the world a better place.
Alan Stein, Jr. is an experienced keynote speaker and author. At his core, he’s a performance coach with a passion for helping business leaders change behaviors. He spent 15+ years working with the highest performing basketball players on the planet (including NBA superstars Kevin Durant, Steph Curry, and Kobe Bryant). Through his customized programs, he transfers his unique expertise to maximize both individual and organizational performance. Alan is a dynamic storyteller who delivers practical, actionable lessons that can be implemented immediately. He teaches proven principles on how to utilize the same approaches in business that elite athletes use to perform at a world-class level.
Ali Podhora, MBA, is the SBU Lead – Practice Developer West at Audigy, where she leads a cross-functional team focused on helping private practice audiologists and hearing care professionals achieve sustainable growth and long-term success. With more than a decade at Audigy, Ali has held roles across marketing, project management, and strategic business development, giving her a broad perspective on practice growth and performance. She earned her Master of Business Administration from the University of Portland. In her current role, Ali translates data and business insights into actionable strategies that strengthen practice performance, patient acquisition and retention, and revenue growth. She is passionate about developing high-performing teams and helping independent hearing care practices thrive in an evolving healthcare marketplace.
Alissa is the Operations Manager for a Strategic Business Unit at Audigy, where she partners with private practice audiologists and hearing care professionals to drive growth, operational excellence, and long-term success. With more than a decade of experience in business operations, leadership, and strategic planning, Alissa brings a strong business acumen and a collaborative approach to supporting Audigy members.
Alissa earned a Bachelor of Science in Psychology and Sociology from Portland State University. She is passionate about combining meaningful relationships with data-driven insights to help businesses grow and thrive.
Alphonse came to Audigy in January 2023 with more than 15 years of experience in Medical Device Sales, most recently 11 years at GN ReSound. Throughout his career he has proven to be a top-performing and driven professional, recognized for exceptional strategic insights, dynamic presentation skills, and keen business acumen. With a member-centric approach, Alphonse excels in cultivating rapport and forging long-term professional relationships. Alphonse has spent his career identifying and capitalizing on emerging opportunities, coupled with a commitment to continuous learning.
Amanda joined Audigy at the end of last year to begin serving in the role of Marketing Manager. She brings to the table a background of over 15 yrs in marketing, her skills in content creation, and the experience as a business owner herself. Amanda enjoys researching new marketing tactics she can bring to her Audigy members. She graduated with a degree in Broadcast Communication and Theater from Denver Metropolitan State College, but now lives in Vancouver, WA with her husband Rob and their two dogs. Outside of work, Amanda love to get outdoors to hike or garden OR you will find her working on her latest independent film projects.
Andrew Herndon is a Finance Manager at Audigy, where he brings financial management and business operations expertise to support the organization’s growth and performance. His experience includes managing financial processes, analyzing business performance, and partnering across teams to drive informed decision-making. At Audigy, he combines a finance-focused skill set with broader experience in project management and product development. Andrew holds an MBA in Business Administration from Boise State University.
Andy holds a bachelor’s degree in Finance and Economics and has served as an Operations Manager at Audigy since 2024 after 15 years in National not-for-profit leadership. Outside of work, he enjoys watching his 3 kids play youth sports and spending time with his 2 dogs, Pippa and Birdie.
Angie Warner joined Audigy in 2014 and serves as a Program Leader within the Professional Development team. She is dedicated to enhancing the knowledge, skills, and overall effectiveness of members by providing strategic instruction on how to be highly productive and successful in their roles. Angie earned her Bachelor of Science in Psychology from Washington State University and her Master of Arts in Industrial-Organizational Psychology from Roosevelt University.
Camille White, COPM, is a seasoned healthcare leader with more than 30 years of experience driving operational excellence, strategic growth, and practice optimization across ENT and multi-service clinical environments. She serves as Senior Director of ENT Services at Audigy Group, where she supports medical practice members by aligning clinical and business priorities and helping practices navigate a rapidly evolving healthcare landscape. Prior to joining Audigy, Camille spent decades at the ENT Center of Central Georgia as the Practice Administrator where she oversaw six interconnected entities, including a surgery center, imaging center, allergy services, and a hearing aid division—bringing a deep, practical understanding of complex medical practice operations.
Carl Cook brings 20-plus years of progressive Customer Service, Management, and Training expertise to Audigy Group. During his tenure, Carl has helped to simplify the systems within the Professional Development Team, currently assisting Health Systems and University Audiology departments to work smarter, not harder.
Carl holds a degree from Clark College in Vancouver and from Southern Oregon University in Ashland, OR with a focus in Health & Business Management.
Cassie Schulz is a diligent operations professional with over ten years of experience in retail leadership and consultation. Her background ranges across a variety of different business models including small businesses up to multimillion-dollar companies. Despite rapidly changing environments, Cassie thrives in finding the root of problems and creating solutions for success. Early on in her career she learned that the best way to produce positive results is through gaining buy-in of a team and inspiring them to reach a shared vision. In her current role you’ll find her working with Audigy Members to do exactly that – lead teams and conquer big goals.
Doctor Cliff Olson is an Audiologist and founder of Applied Hearing Solutions in Phoenix Arizona. He is internationally recognized as Dr. Cliff AuD, due to his popular YouTube channel where he has over 1,000 videos about hearing loss and hearing treatment. Dr. Olson’s goal is to ensure that everyone with hearing loss has access to high-quality information so they can make better informed decisions about their hearing healthcare.
Cristy Higdon is a Professional Development Manager for Audigy who has been working with members across the continent for over three years. With a Master’s degree in Applied Linguistics, her career has spanned from teaching English in Japan to educating students at the college and university level in the U.S. She has applied her education and experience to supporting and enhancing communications between Audigy members and their patients.
Danielle Frank is the Director of Audigy Medical leading the Strategic Business Unit Team. She has been with Audigy since 2018 and has held positions such as Operations Manager & Practice Management Consultant. Her passion is helping businesses achieve their goals in changing business environments and has over 15 years of operational & leadership experience.
Daryl Newman has over 10 years of experience working in small business administration supported by his MBA from Washington State University. Prior to joining Audigy in 2023, he worked in the hospitality industry overseeing the financial strategy and management of an expanding multi-location restaurant group in Portland, OR. Daryl’s history with managing cash flow and implementing big picture strategy on a small business scale helps to drive the financial success of the members he supports.
Deb Abel, Au.D. spent 13 years in private practice in Alliance, OH after moving to an existing practice from the Alliance Eye and Ear Clinic, where she was employed for 14 years, taking the ENT with her. She also supported two ENTs in Poway CA for 8 years.
She is the manager of Coding and Contracting Services for Audigy and has authored several chapters in Plural Publication texts and is the editor of The Essential Guide to Coding in Audiology: Coding, Billing and Practice Management, published in December 2017.
Derek Abbott earned a Bachelor of Science in Mathematics and Statistics from the University of Texas San Antonio. He began his career as an actuary before relocating to the Pacific Northwest, where he completed a master’s degree in education at Lewis & Clark College in Portland, OR. Derek spent 18 years in education, serving as a classroom teacher, athletic coach, and leadership programming, before transitioning into corporate training and development. In these roles, Derek built and led leadership development programs, restructured organizational development, and coached teams in the implementation of lean processes. He has been excited to bring his experience and passion for leadership development to Audigy, partnering with the team and our members to drive meaningful impact.
Donna is a passionate marketing professional with over 8 years of experience in the hearing care space. During her tenure with Audigy, she has held several marketing roles and is currently the Marketing Manager for the Enterprise East Territory within the SBU.
Haneul Kang began her career in the dental field, working in dental billing and office administration before transitioning into the medical field. She joined Audigy in June 2022 and has since worked as a Billing Specialist in the audiology field, focusing on insurance claims and billing processes.
Heather Prichard is co-founder and Director of MedAllergy LLC, which provides ancillary allergy services to Otolaryngology practices. Since 2012, MedAllergy has assisted ENT practices with the transition to an evidence-based allergy methodology, resulting in better patient outcomes, lower practice overhead and enhanced practice revenue.
Jake has been with Audigy since March of 2020. He has previously worked in the semi-conductor (computer chips) industry working in robotics automation. Currently he is part of the Audigy IT Shared Services team, helping members with all their technology needs. Jake possesses a Bachelor in Computer Sciences.
Janet Riley brings over 25 years of Corporate Learning and Leadership Development program management experience to Audigy Group. She is a Certified Professional in Talent Development (CPTD) who has led programs and teams for franchise networks as well as small-to-large companies. Janet loves using her experience and expertise to assist individuals and teams with personal and professional growth.
Jennifer Grudi has been with Audigy since October 2021. She previously worked in the dental field for 15 years, starting as a PCC at a dental office and eventually transitioning to the corporate office to work with HR and then Credentialing. She has been working in credentialing for 8 years.
Since starting at Audigy in 2013 as an Operations Manager, Jeremy worked his way up in the SBU, also serving as Senior SBU Director, before becoming Vice President of Member Operations. He has enjoyed working with members and their teams, helping them develop personally and professionally while making an impact on their patients’ lives. Outside of work, Jeremy would rather be outside enjoying time with his 3 boys and lovely wife, whether it be camping, road tripping adventures, playing sports (preferably baseball) – anything to stay present and create the memories that influence his life.
JoAnna Ahn is a dedicated finance professional skilled in supporting sole-proprietors to Fortune 50 organizations across various industries. JoAnna joined Audigy as a Finance Manager in 2022, with experience in financial planning & analysis, expense management, budgeting, strategic planning, pricing and mergers & acquisitions. JoAnna holds a Bachelor of Engineering degree from the Cooper Union and an MBA from New York University.
Jody Tompkins is an Operations Manager with Audigy Group. She is a certified mediator and a business consultant with extensive continuing education through the U of O School of Law, Oregon Mediation Association, and the Mediation Training Institute. Jody also holds a Mastery Certificate in Pathways to Leadership through Verus Global. As a business owner and business consultant for over 25 years Jody has a solid understanding and insight of the challenges and importance of developing exceptional leaders, strategies and processes for growth. Her past business clients have appreciated her ability to help them see the value of change, view challenges with a new perspective and develop new skills to overcome roadblocks to their success.
John Kiser is an enterprise technology leader with over 30 years of experience and specialization in healthcare software products, IT governance, compliance, and cybersecurity. John joined Audigy in November 2023 and currently leads the IT and software engineering teams as the Sr. Director of Technology.
With a deep understanding of how individuals, teams, and institutions grow, Jontrell has a proven track-record of designing and implementing programs that leverage data-driven strategies, behavior-based coaching, and innovative learning frameworks to enhance performance, improve effectiveness, and drive measurable results in order to help organizations achieve their goals. He holds a Master of Business Administration (MBA) from Utah State University’s Huntsman School of Business. With extensive experience in higher education, consulting, and client relations, he combines strategic insight with a hands-on approach to leadership development and organizational performance.
Jordan Loeffler has over eight years of experience in social media marketing, moderating and producing content for niche online communities and small businesses alike. He is a Meta-Certified Senior Social Media Specialist and has been partner to the digital presence of many Audigy members for the past three years.
Julianne Gonzalez earned her Bachelor’s Degree in Human Development and Family Sciences from Oregon State University. Before joining Audigy in 2021 as a Professional Development Manager, she held multi-store leadership roles in retail, where she focused on creating great customer experiences and developing strong teams. At Audigy, Julianne loves connecting with members, learning what matters most to them, and supporting their growth and success. Outside of work, she’s a wife and mom of two young kids who enjoy spending time outdoors in Central Oregon — especially riding horses and exploring nature with her family.
Julie Udell is a Practice Management Consultant who loves to help her members optimize efficiencies and processes with a strong emphasis on people development, improving patient outcomes and care. With over 25 years of experience in fashion as an executive in the retail industry, she was a multi-store director who excelled at training, leading and motivating her teams to success. In addition, Julie has been a Personal Wardrobe Stylist helping her clients understand and learn their personal style so that they are comfortable, confident, and styled.
KC Grzelka is an experienced financial professional who’s led multiple businesses through growth and expansion in both retail and manufacturing industries prior to joining Audigy. KC has over 20 years’ experience in management, and has a strong expertise in data-driven, long-term strategic planning. KC earned a Master’s degree from DePaul University and a Bachelor’s degree from the College for Creative Studies which he has leveraged in supporting the Audigy membership for past 12 years. His focus at Audigy has been to maximize the financial health for all their practices by building strong business models that achieve a desired patient experience and income goals for the membership.
Kelsey Rutis, Senior Strategic Business Unit Director, has been working with hearing care providers in the area of marketing, operations, and strategies to help them serve more patients for over ten years. Prior to her time with Audigy, Kelsey worked in marketing, fundraising and event planning for both local and national non-profit organizations for nearly a decade to help them meet their missions. Leveraging her experience developing brands, executing advertising, and assessing return on investment, Kelsey helps small business owners and organizations deepen their impact in the communities they serve.
Kim Gilmore, President of Audigy, brings over 25 years of experience managing teams, developing new business divisions, and growing organizations in both the banking and healthcare sectors. She is Certified Medical Practice Executive and, in her role, here at Audigy, leads and supports Audigy’s teams and, in turn, helps hundreds of businesses to achieve their goals across the US and Canada.
Lindsay has been a proud member of the Audigy team since 2011 serving in the roles of Marketing Manager, Regional SBU Director and currently as Director of Corporate Marketing. She loves supporting Audigy members and their teams and is motivated by seeing them achieve their goals. She always enjoys sharing new marketing ideas, and hopefully inspiring at least a few people to try something new. She graduated from UCLA and now lives in Portland, OR with her husband Steve and their two dogs. She loves travelling and experiencing all that the world has to offer, but it’s always great to come back to the Pacific Northwest which is home.
A graduate of New York University, Lindsey Peckham worked in some of New York’s great restaurants (Minetta Tavern, estela, and more) before joining the team at Eleven Madison Park where she served as Director of Guest Relations. These days, she can be found traveling the country leading Unreasonable Hospitality workshops and speaking on team building and customer service.
Mallory Hughes is a SHRM Senior Certified Professional with 12+ years of experience in human resources and team management. Through her work, Mallory strives to help audiology practices build stronger teams who are aligned to a shared purpose.
Mason Walker, co-founder of Audigy, started his professional journey like the children of so many entrepreneurs — working in the family business. The Country Emporium was an antique store that his folks built literally right inside of their house. Work-life balance issues aside, it was an amazing opportunity to learn first-hand the value of hard work and the importance of building relationships. The customers were their neighbors, but they quickly became part of their family as well.
Today, Mason is proud to lead an organization that also exemplifies these values. Audigy helps hundreds of entrepreneurs realize their full potential through bolstering their belief in what’s possible and supporting them every step of the way in reaching their goals. It’s hard work, but Audigy does it while providing the same attention to detail and focus on relationships that his mom and dad had working in the Country Emporium. We too consider these entrepreneurs part of the family.
Megan is a Marketing Manager with over 12 years of experience in the field. She is a passionate people person, who loves helping others and thrives in a collaborative environment. With a knack for strategic planning, she is focused on achieving impactful results. She has a Bachelor’s degree in Communication from the University of Colorado, and her Master’s in Organizational Leadership and Management. In her spare time, Megan enjoys traveling, spending time with family, and volunteering for Habitat for Humanity. Having recently moved back to the Pacific Northwest, she enjoys exploring the area and camping with friends.
Peter Bredekjær Nielsen is a facilitator, coach, and strategic healthcare leader with experience in hearing health, business strategy, consulting, and leadership development. He is currently Global Lead for LISTEN TO THIS – Hearing Health at GN Group and serves as a Facilitator & Team Lead with True North. Peter holds an MSc in Business Administration & Information Systems from Copenhagen Business School.
Sam Haney has worked in the hearing care industry for over a decade, helping private practices and business owners grow people, refine processes, and elevate performance. Sam directly supports Audigy’s Shared Service teams, providing billing, bookkeeping, IT, and business development services to Audigy members. Sam obtained his bachelor’s degree in business administration from Portland State University and earned his M.B.A. from George Fox University.
Seth Mattison is an International expert on workforce trends and generational dynamics. As founder and CEO of Futuresight Labs and Strategic Partner at BridgeWorks, LLC. Seth advises many of the world’s leading brands and corporations on the key shifts happening around talent management, change, leadership, and the future of work.
Shaun is a Finance Manager at Audigy with 14 years of experience in accounting, finance, and operations management. Before his work in the Finance Manager role, Shaun served as Operations Manager in the Market-Influencer-West SBU. Shaun’s wide range of business expertise allows him to provide a high level of support and guidance to our practices.
Stephanie Allard is an expert in Medical Coding, Billing, Reimbursement, and Compliance. She is a multispecialty consultant, auditor and author with proficiency in more than 40 specialties including, but not limited, to behavioral health, rheumatology, orthopedics, lab services, dental, neurology, general surgery, OB/GYN, PM&R, and PT/OT. In addition to performing external audit reviews, Stephanie conducts revenue cycle reviews to help organizations maximize their workflow and repair the disconnects throughout the administrative side of their business. She uses her training and education experience to help clients implement practices and strategies that will reduce risk in the future. She also performs forensic auditing as an expert that includes focused reviews to be used in court cases and payer investigations.
Stephanie has been with Audigy since 2011, starting with the Strategic Business Unit (SBUs) and holding various positions until stepping into the role of Strategic Partnerships. Before Audigy, she worked for the adidas brand, building store operations and process improvement. Outside of work, she enjoys spending time with her family, which often includes taking one of her 3 kids to a sports practice and feverishly reading whatever book she can get her hands on.
Steve graduated from Wayland Baptist University in Texas majoring in Business Management and Psychology. He is an innovative leader in human resources management with over 25 years’ hands-on experience in all major functional areas of human resources. Steve has been with Audigy for over 10 years and received his SHRM-SCP (Society for Human Resource Management- Senior Certified Professional). He is passionate about using his experience to strategically coach business owners to become strong leaders by impacting their communication, employee relations/engagement, recruiting process, and influence. As a plant enthusiast, you are likely to find him cultivating his flower/vegetable garden and beautiful indoor plants (73 to be exact!) to create a greener environment. With a large family (20 nieces and nephews), he feels lucky to have them all in the PNW area and close enough to visit often.
Taylor Moor, B.S., is the Director of a Strategic Business Unit at Audigy, where he partners with private practice audiologists and hearing care professionals to drive growth, operational excellence, and long-term success. With more than a decade of leadership experience in business operations and strategic planning, he has served in multiple roles at Audigy, from Operations Manager to Regional Manager, evaluating practices at both the macro and micro levels to optimize performance and identify growth opportunities. Taylor earned his Bachelor of Science in Business Administration and Management from Oregon State University. He is passionate about using data driven insights and innovative strategies to help practices thrive in a competitive healthcare marketplace.
Zea Wintersong has worn many hats throughout her career, from customer service to people manager, and for the last 15 years as an HR Professional. Zea has worked at Audigy since 2018 and enjoys helping practice owners drive business results through positive leadership and people management. Zea holds a BA from Portland State University and a certificate of Human Resources Management from the PSU School of Business; she is a Senior Certified Professional through the Society for Human Resources Management.
Instructional personnel disclosure: Seth Mattison, Alan Stein Jr., Lindsey Peckham, Heather Prichard, and Stephanie Allard are not employees of GN and Audigy and will receive a fee for this event. They have no relevant non-financial relationship to disclose.
