$490,000 Rise in Revenue With More Efficient Systems
Michigan ENT & Allergy Specialists, an impressive otolaryngology clinic with multiple locations, was struggling to grow their allergy division into the patient-serving, revenue-generating department its leadership team knew it had the potential to be.
With approximately 625 immunotherapy patients and a little more than $1 million in annual revenue across all locations, the practice knew it was possible to supercharge this ancillary service, but they didn’t quite know how.
With more efficient systems and processes in place, Michigan ENT & Allergy Specialists were able to increase revenue by $490,000 and achieve 15 minutes savings on their allergy testing time, allowing them to see an additional 406 new patients.
Identifying Areas of Opportunities
“Our process was inconsistent. We didn’t have a solid patient-retention mechanism. Between Clarity and the Audigy Medical team’s support, we have both! We finally have a process that gives us visibility into all sorts of things we weren’t aware of. The Audigy Medical team’s expertise changed everything.”
— Stefan Kuipers, PA-C, Michigan ENT & Allergy Specialists
Established a specific 15 Min testing time clinical practice guideline for allergy services
All physicians in the practice were notified and agreed to the guideline
Focused on precisely who was and who was not an allergy candidate
Adopted a patient recall protocol, ensuring patients followed through with all physician orders
Created allergy test and treatment order tracking protocols within their EMR
Enacted patient adherence protocols, ensuring patients completed their allergy immunotherapy
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