Salesforce Administrator

Everyone who works at Audigy has a direct impact on the company. The list of interesting and difficult challenges will always be larger than the time to tackle them, and the community culture fosters continuous improvement.

In addition to working with world-class colleagues, benefits include:

  • A great culture and teammates
  • Competitive salaries
  • Excellent health care plans
  • Tuition reimbursement program
  • A membership to a local gym
  • A really cool Holiday party and summer picnic

The Salesforce Administrator will lead the ongoing development of Audigy’s Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: KPI and Business Reporting, Marketing, Integrations and the implementation of additional core program business processes. This role is part technical project manager, part administrator and part Salesforce.com analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM, Support, and reporting platform.

Technical Skills and Experience:

  • Serve as primary system administrator for the Salesforce.com environment with 160+ users
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage Salesforce.com data feeds and other integrations
  • Coordinate the evaluation, scope and completion of new development requests
  • Work with our management team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Work independently with members of the user community to define solutions, requirements, acceptance criteria and other elements necessary for successful delivery

To be successful in this position:

  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization and posses a high degree of business acumen
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

EXPERIENCE REQUIRED:

  • Minimum three years of experience as a Salesforce.com administrator
  • Saleforce.com Admin (ADM201 and ADM211) certified
  • Three to five years Information or Computer Technology industry experience preferred
  • Solid understanding of the software development lifecycle
  • Sales Cloud, Service Cloud and Developer certifications preferred
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements

In addition to mastery of the requisite technical skills, we hire based on our core values:

  • Integrity: we don’t cut ethical corners
  • Customer Centrism: our customers’ success is our primary concern
  • Innovation: our core purpose is to perfect the end user’s experience

 

Our employees embody the values that Audigy has earned a reputation for and that is hard work, curiosity, dedication to our vision, passion for best in class deliverables and an atmosphere that encourages creativity and collaboration. Come join our team:

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