Improved Processes Helps an ENT Practice
Increase Hearing Aid Evaluations by 87.5%

Oklahoma-based Ear Nose Throat & Allergy Center enjoyed a strong internal culture with engaged, committed employees; several effective processes; and patient-oriented values but could better maximize its market with some targeted changes.

  • The Challenge

    The practice needed a more streamlined approach to its documentation and processes — which at the time may have been causing patient attrition — and could benefit from greater use of technology.

  • The Solution

    A comprehensive on-site assessment of the practice’s cultural, operational, and financial operations by Audigy Medical’s business experts uncovered key opportunities to help improve flow and conversion, streamline clinical decision making, reduce patient attrition, and boost hearing aid evaluations (HAEs)

  • Results

    From setting criteria for hearing aid candidates and determining core pricing levels for the audiology department to tightening up patient-documentation needs, and more, improving crucial processes helped increase hearing aid evaluations by 87.5%

The Challenge:

Oklahoma-based Ear Nose Throat & Allergy Center enjoyed a strong internal culture with engaged, committed employees; several effective processes; and patient-oriented values but could better maximize its market with some targeted changes. The practice needed a more streamlined approach to its documentation and processes — which at the time may have been causing patient attrition — and could benefit from greater use of technology.

The Solution:

A comprehensive on-site assessment of the practice’s cultural, operational, and financial operations by Audigy Medical’s business experts uncovered key opportunities to help improve flow and conversion, streamline clinical decision making, reduce patient attrition, and boost hearing aid evaluations (HAEs). Some of the changes implemented in consultation with the practice included:

Some of the changes implemented in consultation with the practice to achieve
the 87.5% growth in hearing aid evaluations included:

Efficient Practice Guidelines

Creating clinical practice guidelines to help ensure consistency in documentation, ordering, and scheduling of HAEs for hearing loss patients

Standardize Pricing & Treatment Programs

Solidifying audiology pricing, treatment plan and warranty approaches, evaluation of insurance contracts, and consideration of a patient-adoption plan for optimal patent care and profitability

Exclusive KPI Tracking Technology

Leveraging technology such as Audigy Medical’s exclusive Pulse platform to track conversions, sales, and other critical, actionable data

Professional Development

Implementing Patients for Life®, including providing onsite training in Audigy Medical’s proven process for delivering consistently exceptional patient experiences across providers and staff

  • The investment was so worth it. My practice took what was taught at the Patients for Life seminar and it has created phenomenal results.  Thank you and your team for giving my practice a way to not only help our patient’s, but to sustain the practice financially.

    Dr. Mark Welch, DO, FAOCO Ear, Nose, Throat and Allergy Center
pfl-case-study

Audigy’s groundbreaking Patients for Life program helps owners and providers duplicate the quality service and care that make their practice exceptional — the kind of practice patients not only return to for all their hearing needs but want to share with friends and family. In fact, nothing in the industry helps generate longtime patient loyalty more effectively than PFL and its digital component, e-patient®, providing a duplicable set of evidence-based best practices for every patient interaction from initial phone call to consultations, fittings, follow-ups, and beyond.

Your practice can achieve these types of results too

Contact the Audigy team today to learn more about the services and solutions we offer Medical practices.

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